Frequently Asked Questions
Why should I buy from Retro vGames ?
Retro vGames is dedicated to giving our customers the best service, quality, and selection of games at affordable prices. We offer Free shipping and a 121-Day Warranty on ALL orders! We have a selection of over 18,000 games, consoles, and accessories. We offer around-the-clock customer service to give you the best shopping experience and a wide variety of payment methods. Don’t take our word for it – see the thousands of positive reviews on our site!
How can I contact you?
Click hereto see our contact page. You can email firstname.lastname@example.org or call/text 4238-RETROV (423-873-8768)Our business hours are 8AM to 11PM EST daily.
Do you have any sales or discounts?
Yes! New Users can get 10% off by subscribing to our email list in the form at the bottom of every page. We also have periodic special discounts and sales that you can be informed of via text or email once subscribed.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express (Securely Processed by Stripe). For your convenience, We also accept Google Pay and Apple Pay. We have also partnered with Affirm and Klarna to bring you the option of paying over time in 4 equal payments – without any costs or fees to you. Whatever your preferred option is, we are happy to support it!
Do I have to pay sales tax?
As a small company, we are only required to charge tax in states we have our warehouses (Pennsylvania and Texas) or have Economic Nexus. As of January 2023, these are Ohio, Illinois, North Carolina, Georgia, Michigan, Virginia, New Jersey, Indiana, Minnesota, Maryland, and Florida. This list is subject to change. If your order is shipping to one of these states, you will be required to pay sales tax on your order. If your order is not to one of these states, Retro vGames will not collect and remit sales tax. However, you are still responsible for following your state’s laws regarding sales tax for online purchases. If you have a legal exemption from sales tax in your state, you may email documentation to email@example.com and we will send you a custom invoice, without sales tax. You may also place the order on our checkout system, and submit documentation for a refund of sales tax afterward. Please note, we can only handle sales tax exemption requests for orders over $200.00, orders below this amount will be required to charge sales tax.
Is the item I want to purchase available?
All items listed on our website are in stock. When an item is out of stock, it is automatically hidden and cannot be added to the cart.
What shipping options do I have? How long will it take?
Free shipping is available to all orders in the United States; this takes 7-10 business days. Expedited shipping is available at an additional cost (varies based on your order) and will be delivered within 3-5 business days. Free shipping to Canada for orders over $120 is available and will take 10-14 Days. Expedited Shipping to Canada takes 5-7 Business Days for an additional cost. Economy shipping to the Rest of the world is available at an additional cost.
How do I qualify for free shipping?
Buy something. Yup, that’s right, there are no minimums to qualify. Shipping is absolutely free to the United States. Expedited (3-5 day) shipping is available at checkout for an additional charge. Customers from Canada qualify for free shipping on orders over $120. To the rest of the world, shipping is available at an additional cost.