Refund and Returns Policy
Overview
We want you to be happy with every disc that lands on your shelf. If something isn’t right, you have 30 days from the date of delivery to return it.
This policy covers all DVD, Blu-ray, movie and box-set orders placed on marioshroomed.com. In short:
- 30-day returns on items that arrive unopened, or in the same condition we shipped them.
- Free replacement or full refund if an item arrives damaged, defective, or isn’t what you ordered — we cover the return shipping.
- Refunds go back to your original payment method within 5–10 business days of us receiving the return.
- Change of mind? Return shipping is on you, and the item must come back unopened.
If 30 days have passed since delivery, we can’t offer a refund or exchange, but we’ll still help with any disc that turns out to be defective.
Returns
To be eligible for a return, the item must be back with us within 30 days of delivery and meet the conditions for its type:
| Item type | Return condition |
|---|---|
| New (sealed) DVD / Blu-ray | Still factory-sealed. Once the shrink-wrap is opened, a new disc can only be returned if it is defective. |
| Pre-owned (“Good Condition”) DVD / Blu-ray | Same condition as received: all discs, case and inserts included, no new scratches or damage. |
| Box sets | Complete, with every disc and the outer packaging. Partial box sets can’t be returned. |
| Damaged, defective or wrong item | Always returnable — see the section below. |
We also need your order number or the email address used at checkout as proof of purchase.
How to start a return
- Email info@marioshroomed.com within 30 days of delivery with your order number, the title you’re returning and the reason. For damaged or wrong items, attach a photo.
- We’ll reply within 2 business days with a return authorisation and the return address. Please don’t ship anything back before you hear from us — unauthorised returns can’t be matched to an order.
- Pack the item securely (the original mailer is ideal) and post it to the address we give you. For orders over $50 we recommend a tracked service, as we can’t refund a return that never reaches us.
- Once it arrives, we inspect it within 3 business days and email you the outcome.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of our inspection email. We can’t refund to a different card or account.
What your refund includes:
- Full item price for approved returns.
- Original shipping ($4.99) only when the return is due to our error (damaged, defective or wrong item). For change-of-mind returns, original shipping is not refunded.
- Free-shipping orders: if returning part of an order drops the kept items below $50, the $4.99 standard shipping fee is deducted from the refund.
We may issue a partial refund for an item that comes back with missing discs, a damaged case, or new scratches, or that arrives after the 30-day window. We’ll always tell you the amount before processing it.
Late or missing refunds
Refunds can take a few days to show after we send them. If it’s been more than 10 business days since our confirmation email, check with your bank or card issuer first, then email info@marioshroomed.com with your order number and we’ll trace it.
Sale and clearance items
Discounted titles follow the same 30-day policy unless the product page says “final sale”.
Damaged, defective or wrong items
If your order arrives damaged, a disc won’t play, or you received the wrong title or format (for example DVD instead of Blu-ray), email info@marioshroomed.com within 7 days of delivery with your order number and a photo of the item and packaging.
We’ll offer you one of the following, your choice:
- A replacement of the same title and format, shipped at no cost. If the title is out of stock, it ships on the same 2–4 week timeline shown on the product page, or you can take a refund instead.
- A full refund, including the original shipping fee.
We’ll send a prepaid return label where one is needed. For a single faulty disc inside a box set, we’ll usually replace just that disc rather than ask for the whole set back.
Pre-owned discs. “Good Condition” titles are tested before they’re listed. Light surface marks that don’t affect playback are normal for pre-owned media and aren’t a defect; a disc that skips, freezes or won’t load is, and we’ll replace or refund it.
Region and format. Our discs are Region 1 / Region A (US) unless the product page says otherwise. A disc that doesn’t play on a player from another region isn’t defective, but you can still return it unopened under the standard 30-day policy.
Exchanges
We exchange items only for the same title and format when they are defective, damaged or sent in error. If you’d like a different title, return the original for a refund and place a new order — that’s faster than waiting for an exchange.
Non-returnable items
We can’t accept returns of:
- New discs or box sets that have been opened or unsealed, unless they are defective.
- Items returned more than 30 days after delivery.
- Items damaged after delivery, or missing discs, cases, slipcovers or inserts that were included when shipped.
- Titles marked “final sale” on the product page.
- Gift cards.
Returns that don’t meet these conditions may be sent back to you at your cost, or refunded in part at our discretion.
Return shipping
| Reason for return | Who pays return shipping | Original $4.99 shipping |
|---|---|---|
| Damaged, defective or wrong item | We do — prepaid label provided | Refunded |
| Change of mind, ordered by mistake, duplicate copy | You do | Not refunded |
All returns go to the address we give you in the return authorisation email: Please don’t return items to the manufacturer or studio.
Shipping costs you pay to return an item are non-refundable. We recommend a tracked service and keeping your receipt — if a return is lost in transit, we can only refund it once the carrier confirms delivery to us.
Replacements for damaged or wrong items ship free, including on orders under $50.
Order cancellations
- In-stock items can be cancelled for a full refund any time before we ship. Email info@marioshroomed.com with your order number as soon as possible; once a shipping confirmation has been sent, the order can no longer be cancelled and the standard return policy applies.
- Out-of-stock / 2–4 week delivery items can be cancelled for a full refund at any point before they are dispatched to you. If a backordered title takes longer than the 2–4 weeks shown, we’ll email you with the option to keep waiting or cancel.
- If you cancel part of an order and the kept items fall below $50, the $4.99 shipping fee applies to what remains.
Cancellation refunds are returned to the original payment method within 5–10 business days.
Need help?
Email info@marioshroomed.com with your order number for anything about refunds, returns or cancellations. We reply within 2 business days (Monday–Friday).
We may update this policy from time to time; the version published on this page applies to orders placed after it’s posted. Last updated: October 23, 2026.