RETURN AND REFUND POLICY
All used products available for sale by Marioshroomed.com, are covered by our 120 day free warranty. If you receive an item which you are unable to get functioning properly, or simply change your mind on the purchase, you may return it for an easy exchange or store credit within 120 days from the day it is delivered.
Brand new Factory Sealed video games cannot be returned once opened. All sales final on Brand new Factory Sealed video games.
The warranty period starts from the date of delivery of your final package. To be eligible for a return you must:
- Return the item in the same condition that it was received in
- Have the item shipped with all parts and its original packaging
- Follow all instructions provided to you by customer service.
Shipping Instructions and Costs
Please ship the product to the address we provide to you in our email and according to our instructions.
You are advised to ship your item with a track able method, and you will be personally responsible for the return shipping costs. Depending on the reason for your return, we may be able to offer a prepaid shipping label. We do not reimburse shipping costs.
Extended 1-Year Warranty
All console bundles come with a life time warranty included in the purchase price. Items returned under this Warranty must (1) be in the same physical condition that it was received in, (2) have a defect (ex. not booting games or powering on qualifies but it cannot be returned due to a change of mind), and (3) not be experiencing issues due to actions of the user.
If your item arrives defective/damaged or you are dissatisfied with the condition of the item, you can return the item for a full refund. The refund policy is limited to 120 days Once your return is received and processed, a credit will be applied to your original payment within 5-7 business days. Any money paid for expedited shipping or a product warranty is nonrefundable.
Refunds due to customer termination, change of mind or cancellation may be subject to a 10% restocking fee.
All issues related to receiving your refund after issuance has been confirmed should be directed to the financial institution you made the payment through.
Filing a credit card claim or any kind of external dispute before contacting us and following our instructions directly conflicts with this policy and justifies your return’s denial.
We do not accept returns of:
Products whose return/warranty period has lapsed: The clock starts upon delivery of the final package in your order.
Any product that has been altered and is not in its original condition.
Any product that has been damaged by you or has missing parts.
Any products that were sold as a unit; unless the unit is returned complete.